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what problems we solve

Solving Real Problems,
One Agent at a Time

Hover over a common challenge below to see how our Copilot Studio agent solutions fix it.
Smart, secure, and built without heavy custom code.

PROBLEM

Information is scattered across systems

Employees search SharePoint, inboxes and PDFs to find simple details.

SOLUTION

Answers pulled from the right source

Agents connect to your systems and surface the right information on demand.

PROBLEM

Requests get stuck with the wrong team

HR, IT and Finance spend time redirecting queries that never belonged with them.

SOLUTION

Smart routing to the correct team

Agents recognise intent and pass tasks to the right workflow or mailbox straight away.

PROBLEM

Support desks are overwhelmed at peak times

Ticket queues grow and employees wait hours for basic guidance.

SOLUTION

24/7 first-line support

Agents answer questions instantly and only escalate when needed.

PROBLEM

Manual workflows rely on specific specialists

Processes stop when one person is off or delayed.

SOLUTION

Agents that trigger workflows for you

Agents can create records, send updates, and start automations across your systems.

PROBLEM

Traditional chatbots can’t handle real queries

Scripts break, answers are vague and adoption fails.

SOLUTION

AI agents that understand context

Your agents respond naturally, follow logic and stay within governance rules.

Certified by Microsoft to Deliver Enterprise-Ready Solutions

WHY AUREUS?

Here's What Sets Aureus Apart.

Speed to Value, Delivered Fast

We design, build and launch Copilot Studio agents fast. Pilots go live in days, with governed roll outs in weeks.

Impact
Time to value
Integration That Works

We connect your agents with Microsoft 365, Dataverse, line of business APIs and external systems so they work where your teams already are.

Silos
Visibility
Enterprise-Grade Governance

Every agent you build with Aureus is designed with enterprise-grade governance from day one: role based access, data loss prevention, Azure AD controls and full audit trails.

Safety
Compliance
Designed for Adoption

Agents are shaped around how your teams actually work, across Teams, web and mobile, with training and change support that helps new experiences stick.

Friction
Adoption
Trusted & Certified Partner

As a Microsoft Solutions Partner with FastTrack recognised architects, Aureus has delivered 100+ enterprise Power Platform and Copilot Studio agent solutions worldwide.

Trust
Credibility

Our Impact in Numbers

£
1
bn+

uncovered in additional revenue

25
%

overall profit growth realised

30
%

increase in our clients' team performances

£
500
k

saved annually through enhanced operational efficiencies

CASE STUDIES

Results That Speak For Us

Behind every Aureus project is the technical leadership of our CTO, Asad Riaz. These reviews show how clients feel about working with him and our wider team.

Asad's been an absolute star, very helpful, going above and beyond the brief. I already have another job lined up for him and will be asking him to join on many more projects in the future

ET
Eniko Taglieber
Supply Chain Analyst at Johnson & Johnson

Asad was extremely capable in his role, he worked for me across multiple projects delivering Power Platform solutions. His attention to detail was second to none and He consistently delivered high-quality work and was among the top performers on my team of developers.

GR
Gary Raife
Lead Solution Architect at DigiInnovations

The sessions were extremely helpful, I've learnt a lot while we completed the tasks in scope. Asad is really supportive and skilled. He was also really flexible. I'd 100% recommend him to anyone!

EG
Elisabeth Goff
Senior Analyst at Johnson & Johnson

Asad is not just reliable, but also enthusiastic and very prompt. It was a pleasure to solve a long standing problem

PS
Prabha Sivaraman
NHS Doctor

Asad is an incredible developer and a pleasure to work with. In addition to being extremely skilled he is organized, easy to communicate with, and highly trustworthy. He completed a highly complex project for us and was able to advise on aspects of other projects with ease

WH
William Herlands
CTO of Marks
why use copilot studio

A Better Way to Build Microsoft-Ready Agents

Traditional chatbot tools are limited, and custom AI agents are complex and expensive to maintain. Copilot Studio gives your organisation a faster, more governed route to building agents that work inside Microsoft 365, connect to your systems and automate tasks securely.

Speed

Cost

Flexibility

Integration

Data & Actions

Automation/AI

Security

Scalablity

Maintenance

Control

Best suited for

Copilot Studio

Build tenant-aware agents fast using low-code and Microsoft integrations

Cost-efficient for Microsoft users; credit-based pricing

Ideal for Microsoft workflows with connectors to external systems

Native across Teams, SharePoint, Power Apps, Power Automate and M365 Copilot

Connects to internal data via connectors and triggers flows/actions

Uses Copilot, Azure and Power Platform to build multistep agents that act and chat

Inherits Microsoft 365 identity, compliance, audit and DLP

Cloud-based and tenant-aware, scalable across teams and regions

Microsoft manages platform; you maintain topics, prompts and data

Strong tenant control, but base models and roadmap follow Microsoft

Organisations using Microsoft 365 who needs fast, integrated agents in their workspace

Standalone Chatbot Platforms

Faster than custom build but still needs setup, data and channels

Subscription + usage costs rise with volume and features

Good for CX/support; Microsoft depth varies by vendor

Integrates with Microsoft 365 via connectors; depth differs by vendor

Strong with FAQs, CRM, ticketing and external APIs mainly for support and CX

Strong conversational AI; often starts single-purpose, some support workflows

Enterprise controls vary by vendor; policies and residency differ

Scales within vendor limits; extra channels may need more configuration

Vendor manages engine; your team manage intents, flows and content

Control over configuration and content, not underlying models or infra

Organisations needing channel agnostic CX or support bots across web, mobile and contact centre

Custom-built AI Agents

Slowest approach, with full design, development, testing and rollout cycles

High engineering, infra and ongoing MLOps cost even with managed cloud models

Very flexible for unique workflows, products & tech stacks, limited mainly by skills and budget

Integrations must be designed and owned by your team

Can connect to almost any system, but complexity grows quickly

Full control over models, prompts, tools and orchestration

Team must design and run identity, logging and audits end-to-end

Scales with your cloud architecture and engineering capacity rather than a fixed plan

Engineers own models, runtime, updates, infra, observability and incidents

Full ownership of architecture, data and orchestration

Highly specialised agents, strict non Microsoft stacks or bespoke requirements

TYPES OF APPS WE BUILD

How Aureus Transforms

Finance

Human Resources

Logistics/Ops

Healthcare

Government

01
Invoice Status & Approval Agent

Finance teams waste hours searching for invoice information.

We build a Copilot Studio agent that can answer:

  • “What’s the status of invoice 245?”
  • “Who needs to approve this?”
  • “Show invoices overdue for approval.”

It can also trigger approval actions directly from chat.

Result:

Faster approvals and clear accountability.

02
Budget Insight Agent

Budget owners often rely on outdated spreadsheets.

Our agent connects to your finance data and responds to queries like:

  • "What’s my spend vs budget for Q2?”
  • “Which departments are overspending?”
  • “Show travel expenses for last month.”

Result:

Instant insight without generating reports manually.

03
Claim Submission & Approval Agent

Expense and claim workflows are often slowed by manual checks, missing documents etc.

Our agent streamlines the entire chain:

  • "Submit this claim with the attached receipts and categorise it."
  • "Validate amounts against policy limits and flag exceptions."
  • “Route to the right approver and notify once approved or rejected.”

Result:

Faster reimbursements, zero manual chasing, and complete audit-ready transparency.

How Aureus Transforms

Human Resources

01
New Starter Agent

New employees ask the same questions daily.
Our onboarding agent guides new starters through forms, policies, first-day tasks, and IT setup — and escalates to HR when needed.

Result:

Consistent onboarding and fewer repetitive queries for HR.

02
HR Policy & FAQ Agent

An agent built with Copilot Studio can answer:

We build an agent that can surface:

  • “How do I request parental leave?”
  • “What is our expenses policy?”
  • “Where do I find my payslip?”

Result:

Faster answers and reduced HR admin load.

03
People & Organisation Lookup Agent

Finding internal contacts shouldn't take 10 minutes.

Our agent answers queries like:

  • “Who leads operations in the UAE?”
  • “Who does Sarah report to?”
  • “Show the finance team structure.”

Result:

Quicker collaboration and clearer visibility.

How Aureus Transforms

Logistics/Ops

01
Operations Support Agent

Front-line teams constantly need instant answers.

This agent can respond to:

  • “Do we have stock of item X?”
  • “What’s the SOP for damaged goods?”
  • “Show urgent orders for today.”

Result:

Faster operational decisions and fewer disruptions.

02
Driver & Delivery Agent

Drivers rely on fragmented instructions and calls.

We build an agent that can tell drivers:

  • Their next stop
  • Delivery instructions
  • How to log issues
  • How to record adjustments

Result:

Fewer disputes and cleaner data.

03
Inspection & Safety Agent

Inspections vary wildly in quality.
An AI agent guides workers step-by-step, explains procedures, and records notes/photos via conversational prompts.

Result:

More consistent inspections and clearer audit trails.

How Aureus Transforms

Healthcare

01
Patient Onboarding Agent

Healthcare onboarding is fragmented, manual, and slow

Our agent can handle:

  • "Create a new patient profile from this ID and insurance card.”
  • “Send pre-visit forms to the patient and confirm completion.”
  • “Check eligibility, verify insurance, and sync with our EMR.”

Result:

Smoother intake, reduced admin load, and a faster start to every patient’s care journey.

02
Scheduling & Rota Agent

Shift coordination drains time.

This agent can show:

  • “Who’s on call tonight?"
  • “Can I request a shift swap?”
  • “Show my rota for next week.”

Result:

Less confusion and fewer scheduling conflicts.

03
Inventory & Consumables Agent

Clinical teams often need instant clarity on stock.

The agent answers:

  • “Do we have item X available?”
  • “Where is it stored?”
  • “How do I reorder it?”

Result:

No more shortages or last-minute surprises.

How Aureus Transforms

Government

01
Citizen Services Agent

Public forms are confusing.

We build agents that help citizens:

  • Understand requirements
  • Complete applications
  • Check submission status
  • Upload documents

Result:

Fewer support calls and a smoother citizen journey.

02
Internal Case Management Agent

Case workers need fast access to history.

Our agent can retrieve:

  • Case updates
  • Current owners
  • Deadlines
  • Escalation routes

Result:

Quicker, more informed decision-making.

03
Community Feedback Insight Agent

Feedback comes from many channels.
This agent finds patterns, summarises themes, and highlights top issues for the month.

Result:

Clearer insights without manual analysis.

How Aureus Transforms

Legal teams spend too long searching documents.

We build an agent that answers:

  • “Does this contract auto-renew?”
  • “What does clause 14 cover?”
  • “When does this agreement expire?”

Result:

Faster contract review and fewer errors.

Teams need to understand the rules without digging.
This agent answers process, policy, and compliance questions in plain English.

Result:

Better compliance with less friction.

Audits require heavy coordination.
Our agent guides teams through evidence collection, explains control requirements, and tracks outstanding tasks.

Result:

Organised, consistent audit preparation